FAQ's

Q. Do you deliver?

Skye's the Limit Balloons and Decor is a full service decorating company which means that we deliver and decoratively arrange all of the design elements that you have chosen and when necessary, return for breakdown. Our décor is not available for pick up. The cost of delivery is based on the time needed, the location of the event and the quantity of décor.

 

Q.What areas do you service?

Skye's the Limit Balloons and Decor are based in Apopka, Fl. and service the Seminole, Orange and Volusia County areas. We will travel to greater distances based on our availability and the scope of work.

Q. What is the process for planning and selecting decorations?

It all starts with a phone call or an email. First we need to know the date, time and location of your event. Then we can confirm our availability and will be happy to begin discussing your event details.


The process for selecting decorations is often similar. First we have a conversation and try to understand your decorative goals. We will ask what type of event it is and if you are working with specific colors or a theme. Then, we are often able to email pictures from our extensive digital portfolio to show you some of the possibilities. For example, we may have photos of the event space, examples of different styles and photos of décor in your colors.
 

After your review of our photos and ideas, we have a second conversation or correspondence to fine tune the elements that we both feel will meet your event goals and are appropriate for the event space. We will discuss placement, color and other aspects relating to your event. At this point we provide a cost free written descriptive proposal outlining the elements. This proposal includes the cost of the decorations as well as any other costs such as delivery, set up and tax.
 

After we have a decorative plan, we provide a descriptive invoice detailing what will be provided and specifying all the details of delivery, installation and payment.

Q. How do I select my colors?

You can view the balloon color chart. This chart shows standard, jewel-tone, pearl and metallic finish type balloons in solid colors. There are also a large variety of imprinted, patterned and shaped latex balloons that we can email you a picture of.

Q. How far in advance do I need to book my event?

We schedule events up to one year in advance. Certain dates are very popular so it is best to reserve your event date as soon as you know your day, time and location.

 

Q. How long will the balloons float?

Duration is determined by environmental conditions, such as temperature and humidity, as well as whether the balloons are filled with helium or air. A standard 11″ helium-filled, latex balloon typically has around an 18-hour lifespan, however, performing a special treatment to the balloons prior to inflation can extend float times from three to seven days. Air-filled balloons can last for days, even weeks, given the right circumstances. Mylar (foil) balloons normally last three to seven days. Your larger balloons will last longer than standard-sized balloons.

Q. What is Hi-Float™?

Hi-Float™ is a liquid sealant used to coat the interior surface of latex balloons and reduce the speed at which helium escapes through the latex pores. When applied to balloons that will be used indoors, it can increase the float time by several days. Hi-Float™ is non-toxic and water soluble.

Q. What do I need to do to reserve my event date and time?

After selecting your decorative package and pricing, a retainer of 50% with the signed contract will reserve your event date and time. The balance is due 10 days prior to the event date.

Q. Our event location does not allow helium. Can I still decorate with balloons?

Yes, there are many air filled balloon designs that will last for days or even weeks. We decorate with arches, columns, swags and topiaries that are created from air filled balloons in these locations. 

Q. When is the final payment due and how do I pay?

The final balance is due in full ten days prior to the event. We require a 50% deposit in order to book a reservation. The balance is due the day of the event, prior to set up. We accept cash, money orders, credit cards, cashier’s checks, and PayPal. 

Q. What is the cancellation policy?

We recognize that life happens and does not always go the way we plan. We allow cancellations up to 72 hours prior to the event, and the deposit is non-refundable. Full payment will be required once the 72-hour window closes.

 

Refunds must be requested in writing by mail or email only. Refunds will be issued within 14 days from the time of request. Refunds will be considered as follows:

  •  The Service Retainer/ Deposit is non-refundable.

  •  Refunds requested more than 2 weeks to event: Total monies paid minus retainer.

  •  Refunds requested less than 2 weeks to event: a maximum of 30% of the final total is refundable. 

  •  No refund will be made 24 hours prior to the event. 

Q. What if I decide to add or change my design?

We understand that sometimes changes are desired closer to the event date and we may be able to make certain accommodations, however, there may be an additional charge if we have to place an order to achieve the desired outcome.

Q. Do you only provide balloon decor?

That would be a “No.” We are a complete balloon and décor company. We provide tablecloths, chair covers, bows or napkins, custom centerpieces and more.  We can tailor the balloon décor to match your color scheme, to give your room or space “personality”.

 Q. Do you donate balloons or offer discounts to not-for-profit organizations?

We are very active in our community and would be happy to hear all about your cause. Just tell us all about it and we'll be happy to help in any way we can. 

Q. Are there any safety precautions?

 YES. Do not breathe helium from a balloon. Helium is neither toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen). Do not release mylar (foil) balloons outdoors. Power failures can result if these balloons become entangled in electric lines. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons. Although it rarely occurs, some people are known to have a “latex allergy”, if this pertains to you or you guest we have decor alternatives available. Find out more about safety precautions and other Smart Balloon Practices

Q. What is a CBA?

 CBA stands for Certified Balloon Artist. It means that we have passed a series of written and hands-on exams confirming our knowledge of everything from design theory to special FX and advanced designs. 

How long will it take to setup my decor?

 Depending on the size and design of your decoration, it can take 1 - 4 hour(s) to build and set up your balloon decoration. We recommend that you allow at least 3 hours before event start time to allow for set-up and repair/replacement if needed. Access to event location must be secured and confirmed by client to ensure timely setup.

Q. Can I provide my own balloons?

 It is not necessary to purchase your own balloons unless they are are specialty balloons with custom printed logos or personalized messages. We only use and inflate professional grade balloons and can only guarantee the quality of our design if we can guarantee the quality of the balloons we use.

Q. Can you come to the event venue and tell me what I need?

Yes, we can provide an onsite consultation for a $50 per visit. This fee is applied to your invoice when you book your event with us. You can also take pictures, video and measurements and send us the details for a phone consultation at no cost.

Q. Can I get a quote over the phone?

 Sorry, we no longer provide quote by phone. To request a quote please complete Contact Form on the contact page.

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