OUR COMMITMENT TO YOU, OUR VALUED CLIENTS, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)
No Contact Décor Services
The event industry has changed drastically in response to coronavirus and we recognize that these are unsettling times.
As one of many Florida businesses that have and continue to struggle as we deal with the effects of COVID-19 we so appreciate your continued support. We look forward to the opportunity to bring smiles to you, your love ones and our community with our custom balloons installation or a personalized gift services.
As we resume our décor services under the Florida guidelines and safety measures, we remain committed your health and safety.
Your Health and Safety Comes First
Whether you are planning an event now or in the future, we want you to know that your safety and wellbeing are our first priority. We know you've put a lot of effort, energy and money into planning your special event and may be feeling disappointed that your plans are being impacted by the concerns and uncertainty around the evolving situation. No matter how compelling the reasons why events must go on limiting the spread of the virus by avoiding large gatherings is the best way to slow and mitigate its massive health and financial impact on our nation. We want you healthy and safe!
Our key focus is to support our local health officials and implement their precautionary steps as we stay committed to being responsive and flexible to our clients' needs.
Postponing or Cancelling your Events due to COVID-19 Concerns
Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
Postponed Events: We have implemented our “change of date” policies to allow our clients the support and freedom to change their event plans without restriction or penalty.
Cancelled Events: If the event cannot be reschedule and must be cancelled we will apply an extended "rain-check" policy which allow clients to apply a credit for all monies paid towards any future event within a 2 year period from the original event date.
We only ask that you provide at least 7 business day notice prior when possible.